Cash On Delivery
|Delivery Area||For orders made on this website or from Royal Blue Tea Japan Co., Ltd., delivery and sale are restricted to Japan. Overseas orders should be made via Royal Blue Tea Singapore Co., Ltd. or Royal Blue Tea Hong Kong Co., Ltd.|
|Delivery Temperature||Yamato Cool TA-Q-BIN, refrigerated 0°C~10°C.|
|Exchanges & Returns||1. We do not accept exchanges or returns.
2. Notwithstanding clause 1, exchanges and returns will be accepted if there is a fault with the goods for which Royal Blue Tea is liable, such as damage to the case, or if the goods delivered are different from those ordered. In this event, please notify Royal Blue Tea within one week after delivery. A replacement will be sent in exchange for the faulty item, subject to Royal Blue Tea's returns policy. If the fault is confirmed, the shipping fees for the return of the faulty item and the delivery of its replacement will be incurred by Royal Blue Tea. If no fault is found, the shipping fees will be incurred by the customer.
|Damaged Goods||The following section applies only to damage occurring in-transit. Upon receiving damaged goods, please contact the shipping company as soon as possible. The damaged item will be collected by the shipping company and a replacement will be sent at a later date.|